Frequently asked questions
Manage Account
Click on the 'Sign Up Now' on the top right-hand side of every page on Fab De Casa. This will open a window where you need to fill in your mobile number or Email ID. Enter the OTP on the next page and fill in the details to complete your registration. Alternatively, you can also use Google or Facebook to sign up
Upon Registration with Fab De Casa, you will receive an exclusive Coupon that can be redeemed during check out. Sign-up and get Extra 10% discount up to Rs. 1,500. This is applicable on multiple purchases, plus 25% Cashback on all Orders that can be redeemed upto 10% on Cart Value of your next Purchase within 7 days from the date of credit (T&C apply).
Sometimes, our newsletter may go in the junk or spam box of your email. If you find the newsletters from Fab De Casa in junk/spam box, please mark them as 'not spam' and add the sender to your contact. If you are using Gmail, our emails may also be under the Promotions or Updates tab. In such a case, just drag the email to the Primary tab.
If you no longer wish to receive our offers and exclusive deals, you can easily unsubscribe as follows -
- Open the email (Newsletter/Promotional offers)
- You'll find an Unsubscribe link at the bottom. Click it
That's it! You will not receive any newsletter thereafter.
Your personal information is absolutely safe with us.
We keep your information encrypted on our servers and never share it with any third party. Your personal information is only used to contact you regarding your order, to deliver your products and to send communication that you may have opted to receive.
To learn more, you may access the Fab De Casa Privacy Policy here
Our site uses SSL encryption to secure the communication of all sensitive information passing between your browser and our servers. You will see "https" in the URL (like https://www.Fab De Casa.com) that indicates the use of SSL.
Shop With Us
If you have any questions about a product, please feel free to reach out to our experts at 9205025330. Alternatively, you can also engage in a conversation with the chatbot located at the bottom right corner of the page.
The process of placing an order on Fab De Casa is very easy. Just follow the following steps:
1. Once you have selected the item that you wish to purchase, click on "Buy Now".
2. You will reach "Order Summary Page" where you can review your order. Here, you can also add an available coupon in the "Have a Coupon" box. Once you are ready, click on "Proceed" to add your address button.
3. If you are a registered user, you may now login using your mobile number or email address followed by the OTP.
4. Once logged-in, you can confirm the "Shipping Address" and then click on "Proceed to pay".
5. You can choose from range of payment methods and click on "Proceed to Pay Securely".
6. Once the order is confirmed, you will receive a confirmation email and the Order Number.
- Sometimes due to technical issues at the payment gateway or at the banks end, your online payment does not reach us immediately. In such a case, your order status shows Pending Verification. If the amount has been debited from your account, you may need to wait for up to 45 minutes for the payment to be confirmed to us by your bank.
- If the payment has not been debited from your account, please chat with us to cancel your pending order and complete the purchase of your chosen item by trying the online payment option once again or through an alternate payment option.
- If a coupon was used in a Pending Verification order, then the coupon can only be re-used for another order if the pending order has been canceled.
For confidentiality and legal reasons, the shipping or billing address cannot be changed once an order has been placed.
The shipping of the item for your pincode might not be available due to any of the following reasons:
- Fab De Casa does not offer installation/service/warranty of some of the products across India and hence, restricts it to certain pin codes.
- State regulatory issues, legal restrictions or any other compliance-related reason
- Non-availability of a reliable shipping partner for your location.
We try to deliver product in minimum time possible. Once payment is received against your order, product start manufacturing basis your requirement and same will shipped within between 2 days to 7 days.
We source home and furniture items from multiple manufacturers spread across the country. The quality and raw material is controlled by Fab De Casa. The delivery time for an item is determined by various factors including the kind of product (standard product or made, to-order), location where the item is manufacture, and logistic network available at your location. Hence, the delivery dates may vary from one item to the other.
Enter your delivery pin code on the item page to know whether it can be delivered to your address.
Enter your delivery pin code on the item page to know the estimated delivery date for it.
The delivery time for a product is determined by various factors including the kind of product (standard product or made, to-order), location where product is manufactured and logistic network available in your location. We always try to manufacture the item and deliver it as soon as possible.
As of now, Fab De Casa doesn't ship items outside of India. However, Fab De Casa does allow you to make purchases for your loved ones in India from anywhere in the world by using your credit or debit cards issued in India. You need to ensure that the Shipping Address is in India.
Unfortunately, we cannot ship any product without an invoice. To comply with the rules governing the movement of goods in India, and due to tax and regulatory reasons all shipments have to be accompanied with an invoice.
Sorry. Currently, we do not offer gift-wrapping.
Depending on the nature of your requirement, you can purchase items in bulk from us and help us cater to the various tailored requirements as below:
For comprehensive Design requirements or product selections for your House, Fab De Casa Bespoke is a new business that offers curated Room Looks that you could shop for your house or that of your Friends and Family. You could also book yourself Complimentary and Customized Design Services by our parent company Reinvent Homez.
B2B or Bulk Orders for your Workplace, Hotel, Restaurant or Business (Office), We will assign a dedicated Account Manager who will help finalize selections Furniture and Product requirements for your Office or Business and, manage your account as a single point of contact.
Our experienced Account Managers will help you with selecting the right items, placing the order, and with order tracking. Visit our Bulk Order page to get started.
We have a wide range of items spanning multiple categories around 100,000 items, spanning 8 key home categories! The breadth and depth of our catalogue will surely help you find the exact item you are looking for. Please note while we could work with you to customize Room Designs, we are unable to customize individual items.
Once your order has been shipped, you will receive an email and an SMS notification with details of the order. You can track the shipment by clicking on the link provided in the email. You can also track your order by visiting www.Fab De Casa.com and clicking on the Track Your Order link located in the upper right-hand corner of the website. From there, you can either login, or type in your order ID to get tracking.
Yes, these are exclusive deals and restricted to 1 product per Customer/User, for the respective deal, any B2B or bulk/multiple transactions are subject to cancellation. The platform reserves the right to discontinue, modify, alter or withdraw the deal running on its platform at any time on its sole discretion".
Place an Order
Fab De Casa offers a wide range of payment options to accommodate every need and offer maximum flexibility. The following payment options are currently available on Fab De Casa:
- Internet Banking. We have partnered with 57 leading banks in India.
- Visa, Master, American Express and Diners Credit Cards.
- Debit Cards issued by all leading banks in India.
- Google Pay and UPI
Your purchase will be charged under the company name 'Reinvent Homes Pvt Ltd'. Sometimes, your card company may show in the statement a truncated name like 'Reinvent Homez.
The Security Code or the Card Verification Number (CVV) is an important security feature established by credit card companies in order to reduce the risk of Internet fraud. This number doesn't appear on sales receipts or billing statements and it is only found on the card itself. The cardholder is required to enter the code number at the time of the transaction to verify that the card is in their possession.
CVV Numbers for different cards are placed in different locations on your card:- - If you have Visa/Mastercard/Diner's/Discover card: Your CVV is a 3-digit code after the last four digits of your credit card number on the back of the card within the signature field.
- - If you have an American Express card: Your CVV is a 4-digit number on the front of the card on the right hand side above the card number.
Note: SBI Maestro card does not have CVV and expiry date
The 3D secure password is implemented by VISA and MasterCard in partnership with card issuing banks under the 'Verified by VISA' (VBV) and 'MasterCard Secure Code' (MSC) services, respectively.
The 3D secure password, which is created by you, is known only to you. This ensures that only you can use your card for online purchases. On 3D secure page, you may also choose to receive a One Time Password (OTP) on your registered mobile number and use it for that transaction.
In India, it is mandatory to register your card with 3D Secure before making any online transaction with the card. To register your card, visit your card issuing bank's website.
Fab De Casa.com does not collect or store your card or account details. Your transaction is authorized at multiple points, first by the payment gateway and subsequently by Visa/MasterCard/American Express/Banks directly without any information passing through us.
The Fab De Casa team will never request you to share any of your payment details over email or over phone.
Yes, it is completely safe to pay on Fab De Casa using your credit card, debit card or through a bank transfer. We follow RBI guidelines for online payments including using 'MasterCard 3D Secure' PIN and 'Verified by VISA' PIN. Fab De Casa is a PCI DSS compliant ecommerce company and does not store any customer credit card or financial information on its servers. All transactions are processed through secure bank servers, which are PCI DSS- II compliant thereby, providing the highest level of security while processing your online payments.
Your coupon may not be working because of any of the following reasons:
- The validity of the coupon may have expired.
- The coupon may have already been used.
- The coupon may not be applicable on certain deal items and items marked 'Hot Priced'. These items are already at their best price and hence, further coupons are not applicable on them.
- The coupon will not work if the Shopping Cart Value is less than the value required for the coupon to be applicable.
- The coupon may be linked with a user account to which it was sent. Login to the correct user account for availing it.
Only one coupon can be used on a single transaction or a cart. You can, however add multiple items to one cart to use one coupon and avail discounts.
The discounts are not exempted from taxes. So the taxes, applicable on coupon discount paid to the government by us, are charged when you apply a coupon code.
The tax is shown on the checkout page when the discount coupon is applied. Tax is only applicable when there is a discount coupon attached.
Track Your Order
Once your order has been shipped, you will receive an email and an SMS notification with details of the order. You can track the shipment by clicking on the link provided in the email.
You can also track your order by visiting www.Fab De Casa.com and clicking on the Track Your Order link located in the upper right-hand corner of the website. From there, you can either login, or type in your order information to get tracking.
In Transit: Your package is on the way to the destination.
Delivered: Your item has been delivered.
Returned to Origin (RTO): Your item has been returned to the Fab De Casa warehouse.
Items are manufactured at various location across the country and sometimes have to be transported from far-flung parts of your own city or neighbouring areas. In such cases, the item gets shipped from the factory directly to you. We send regular email updates about the whereabouts of your order to keep you informed of where your item is in the shipping process.
If you receive an email telling you that your item has reached your state or city, it is because it was shipped from a distant location and has one more step to go before it reaches you. Before you know it, it will be out to get delivered.
Fab De Casa generates and sends the tracking number (AWB Number) as soon as our courier partners collect the package from the warehouse. However, the courier partners may take between 24 to 48 hours to update the tracking details on their website and hence, your order may not be tracked during this period. If your package was recently shipped, try using the AWB number after 24 hours.
All orders delivered by us have proof of delivery with signatures by the person who has accepted the order or in some cases the courier personnel will ask you for a delivery OTP. In case you haven't received your shipment, please check with family members, neighbors, security, the mail room, reception, and anyone else who may have accepted the order on your behalf or email us at [email protected]
Shipments are reflected as RTO (returned to origin) under the following circumstances:
1. Delivery was attempted more than once but it could not be delivered due to either the wrong address or no one being present at the given address
2. The address could not be found because either it was incomplete or the pin-code was wrong
3. You or someone at your delivery address refused to accept the order
4. Under these circumstances, our customer support team will try to contact you on your registered phone number. If there is no response on that number or it is not reachable, then the package is returned to its origin.
Ordered Awaiting Confirmation: Sometimes, due to technical issues at the payment gateway or at the bank's end, your online payment does not reach us immediately. In such a case, your order is shown as 'pending verification'.
Order Declined - Payment Unsuccessful: The online payment attempted by you did not succeed. You may try with another payment method or a different card again.
Order Confirmed: The payment made by you has gone through and your order is now confirmed. For COD orders, it means that we have accepted your order for processing.
Item Shipped: The product ordered by you has been procured from the merchant, quality check is done and sent across to your address through our logistic partner.
Delivered: You order has been delivered.
Order Refunded: We processed the refund requested by you. The amount will be returned to the payment method used. Usually, it takes 7 to 10 days for the refund to reflect on your card or in your bank account.
You can chat with us on the Website or write to us at cs@Fab De Casa.com
You can check if an item you are purchasing will need such as assembly service by entering your location's pincode on the items detail page. Once the pincode is entered, the required information is supplied under Assembly.
You will be notified via SMS once the Fab De Casa Carpenter visit is confirmed. You will be contacted before the carpenter visits your place for assembly.
There are a few items which require assembly. You can check if an item you are purchasing will need such as assembly service by entering your location's pincode on the items detail page. Once the pincode is entered, the required information is supplied under Assembly. If the item you wish to buy needs to be assembled, then you will require carpenter assistance. Further, for a majority of items that need carpenter assistance Fab De Casa will provide the carpenter; in only a few instances you might need to arrange for a carpenter yourself.
If your location is not serviceable by Fab De Casa, then unfortunately we will not be able to arrange for assembly and you would need to arrange a local carpenter from your end.
Yes, if an item requires carpenter assistance for assembly, and is your location is a pin code that we currently serve, then we will provide an assembly service. Please enter your delivery pin code on the item detail page to check the same.
If an item can be self-assembled, we provide a kit along with a manual which will help you out.
If an item requires wall mounting, we will not be able to provide carpenter assistance.
Certain furniture items on the catalogue would require assembly services. We try our best to provide Fab De Casa assembly services across most of our serviceable locations in India, for which we would charge a nominal fee to provide the most seamless delivery & assembly experience to our customers.
Returns & Cancellations
We offer a 7-Day Return Policy for all products.
Returns are accepted only for the following reasons:
1. Dead on Arrival
2. Incorrect Product
3. Expired Product
For Damaged and Incomplete Products, the claims are to be highlighted during the time of delivery or assembly(whichever is applicable). Kindly reject the delivery in case you come across such issues.
The time frame starts from the date the product was delivered as per the confirmation received from the logistics team or courier partners.
To raise a return request please follow these steps -
1. Login to Your Account > Go to the My Orders section in 'My Account'.
2. Click on 'Return This Product' next to the product name that you want to return.
3. Select the 'Reason' and upload the supporting images.
4. Write your comments in the dialog box provided and submit the request.
Our representative will call you within 48 hours. A reverse pick up will be initiated as soon as the refund complaint is validated.
We request you to retain all packing materials unless instructed otherwise by our team. Refunds will be processed only after we have collected the product(s).
Once the pickup is done, refunds will be processed within 48 hours. Depending on the mode of payment you used, banks and payment gateways usually take between 7 to 10 working days to credit the amount to your account.
To initiate a return online through My Account:
1. Log in to your Account.
2. Go to My Orders.
3. Click on RETURN ITEM for the product you wish to return.
4. Select a reason for return
5. Upload a supporting image of the product and submit.
6. Our Representative will call you within 48hrs.
Note: You may not be able to submit a Return Request if the delivery status is not updated (if the delivery is recently done) or you are trying to submit a request after 7 Days from the receipt of the product.
If you are not a registered user and bought a product as a guest user on Fab De Casa.com, you chat with us on the Website or on our App or write to us at cs@Fab De Casa.com
Replacements shall be offered basis availability.
The returned product should be in its original packaging, and in the same condition as you received the product. Please ensure that all tags, peripherals, warranty/ guarantee card, freebies and accessories including keys, straps and locks are intact.
The Easy Return Policy at Fab De Casa is absolutely hassle-free. Once we validate the refund, we will pick up the product through our own in-house logistics team. All you need to ensure is that you send us image of the product on time.
Item cannot be refunded for any reasons other than the following: Manufacturing defect/Expired product, Dead on arrival & Incorrect product.
You may choose to cancel one or more items in your order before manufacturing starts, from your “My Orders” section, by clicking on the “Cancel” button within 7 days from the order confirmation date. A transaction and processing fee of 2.5% will be levied on the total paid amount at the time of processing the refund for the submitted request.
There could still be a possibility of your order getting canceled due to one or more of the below-mentioned reasons:
1. The product is rejected at our fulfillment center due to Bad Quality and company is not able to arrange for a fresh product within the promised shipping timeline as shown on the product information page.
2. Our logistic partners are unable to deliver the product to the desired delivery location due to some circumstances.
Only one coupon can be used on a single transaction or a cart. You can, however add multiple items to one cart to use one coupon and avail discounts.